100年第2學期-2132 餐旅服務品質管理 課程資訊

課程分享

選課分析

本課程名額為 50人,已有28人選讀,尚餘名額22人。

評分方式

評分項目 配分比例 說明
Midterm 35
Final Report 25
Attendance 10
Quizzes 30

授課教師

汪淑台

教育目標

This course explores the key challenge in managing specific service processes and also considers quality management frameworks and principles. The following objectives will be accomplished: 1. Defining and measuring service quality 2. Leading quality improvement through organization and team management 3. Applying quality principles in professional life planning

課程概述

認識餐旅服務品質之內涵及特性.瞭解服務品質管理模式並探討服務品質管理模式於餐旅業之應用

課程資訊

參考書目

King, J. H. Jr. & Cichy, R. F. (2005) Managing for Quality in the Hospitality Industry. New Jersey, USA: Pearson Education, Inc.