104年第2學期-6818 餐旅營運管理研究 課程資訊

課程分享

選課分析

本課程名額為 15人,已有13人選讀,尚餘名額2人。

評分方式

評分項目 配分比例 說明
Paper reading and comprehension 30  Reading comprehension & oral presentation (I) 20%  Ppt quality 10%
Midterm exam 25
Final exam 25
Class attendance and participation 5

授課教師

郭振峰

教育目標

This course is designed for graduate students to learn hospitality operations management. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence of hospitality operations management.

課程概述

This course is designed for graduate students to learn service operations management. Many examples and cases are related to hospitality. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence.

課程資訊

參考書目

Journal papers


Reference books:

Ball, Jones, Kirk, and Lockwood. Hospitality Operations: A Systems Approach. Continuum. (桂魯代理) (東海圖書館647.94068 H794o 2003 )

Jones, P. Introduction to Hospitality Operations. (桂魯代理)

Fitzsimmons and Fitzsimmons. Service Mangement: Operations, Strategy, Information Technology, McGraw Hill. (華泰代理)

Stevenson . Operations Management. (華泰代理)