107年第1學期-2549 旅館專業英語 課程資訊
Every unit is divided into four regular parts: Conversation, Words and Expressions, Activity, and Exercises. By following the sequence, readers will study all aspects of English —speaking, listening, reading, and writing. Practical illustrations are also included in this book to help you develop better comprehension.Hospitality English is a complete course for trainees and employees in the hotel industry, as well as students taking hospitality courses and general readers interested in the industry.
The material is comprised of 30 units that meet the practical needs of industry-related personnel. Topics include reservations, checking in, services and facilities, housekeeping, emergencies, problems and solutions, checking out, and staff training. You will learn how to deal with guests properly in various situations, and will build your service skills.
1. To understand different jobs and departments in a hotel Student will have a basic understanding of different hotel job descriptions and the issues and problems they might encounter.
2. To familiarize with and use terms and jargons in hotel profession, to enhance English communication ability, and to be able to deal with a hotel’s daily operations in English.