99年第2學期-5262 餐旅營運管理研究 課程資訊

課程分享

選課分析

本課程名額為 15人,已有11人選讀,尚餘名額4人。

評分方式

評分項目 配分比例 說明
paper presentation 20 (please refer to Other Requirements)
home-work 20
mid-term exam 30
Final exam 5

授課教師

郭振峰

教育目標

This course is designed for graduate students to learn hospitality operations management. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence of hospitality operations management.

課程概述

This course is designed for graduate students to learn service operations management. Many examples and cases are related to hospitality. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence.

課程資訊

參考書目


Operations management in the hospitlatiy industry
Maister, D., Czepiel, J. A. et al. (1985). The Psychology of Waiting Lines. The Service Encounter, Lexington Books.

Waiting time
1. Lee, W. and C. Lambert (2005). The Effect of Waiting Time and Affective Reactions on Customers Evaluation of Service Quality in a Cafeteria. Journal of Foodservice Business Research 8(2), 19-37.
2. Hwang, J., (2008). Restaurant Table Management to Reduce Customer Waiting Times. Journal of Foodservice Business Research, 11(4), 334-351.

Location
3. Kimes, S. E. and Fitzsimmons J. A. (1990). Selecting Profitable Hotel Sites at La Quinta Motor Inns. Inerfaces 20(2), 12-20.

Capacity management
4. Pullman, M. and Rodgers, S. (2010). Capacity management for hospitality and tourism-A review of current approaches. International Journal of Hospitality Management 29, 177-187.
5. Desai1, S. S. and Hunsucke, J. L. (2008). A Sensitivity Analysis Tool for Improving the Capacity of Amusement Rides. Journal of Simulation 2, 117-126.

Supplier
6. Reld, R. D. and Riegel, C. D. (1989). Supplier Relations and Selection in the Foodservice Industry. Journal of Hospitality and Tourism Research 13, 51-62.

Inventory
7. Reynolds, D. (1999). Inventory-turnover Analysis--its Importance for On-site Food Service. Cornell Hotel land Restaurant Administration Quarterly, April, 54-58.

Process Layout
8. Lockwood, A. (2001). Process Choice, Process Layout and Technology in the Hotel Industry. Proceedings of the Twelfth Annual Conference of the Production and Operations Management Society. �
Productivity
9. Reynolds, D. and Biel, D. (2007). Incorporating Satisfaction Measures into a Restaurant Productivity Index. International Journal of Hospitality Management 26, 352-361.

Revenue management
10. Kimes, S. E., 2004. Restaurant Revenue Management: Implementation at Chevys Arrowhead, Cornell Hotel and Restaurant Administration Quarterly 45(1), 52-67.