103年第2學期-2565 航空服務管理 課程資訊

評分方式

評分項目	配分比例	說明
Class Participation and Attendance	30	The learning process for this course will be primarily driven by class discussion.
Mid Term	20	Cheating will not be tolerated during testing.
Group Presentation	20	Students will sign up to deliver a 20 minute overview of their final proposal.
Mock Interview	20	Students will practice a mock job interview with airlines employees.
Homework/ Assignment	10	Individual Homework Assignments will be given throughout the semester; they are short exercises to help you understand and apply the concepts and theories discussed in class.

教育目標

This program is designed to fulfill the needs for those who are seeking to obtain a job position in Aviation Industry. The key of this module aims to help students to bridge the gap between the industry demand and professional with the global knowledge of aviation industry. This module provides perceptive knowledge of the flight service, ground handling service, air passenger service in order to develop the entry level skills to the aviation industry.

課程概述

This program is designed to fulfill the needs of those who are seeking to obtain employment in the Aviation Industry. The key of this module aims to help students to bridge the gap between the industry demand and professional skills with the global knowledge of aviation industry. This module provides perceptive knowledge of the in-flight service, ground handling service and air passenger service in order to develop the entry level skills to the aviation industry. Students will obtain a better understanding of the current development of the global aviation industry after completion of this course.

基本資料

選修課，學分數：0-3
上課時間：二/2,3,4[M215]
修課班級：餐旅系3,4
修課年級：年級以上
選課備註：不開放推廣部隨班附讀 。英文授課

參考書目

A. Textbook- Lu, Chiang-Chuan and Kuo, Ming-Long (2009) “Air Transpiration Service
Management”, Hua- Li Book Inc. Taiwan.
B. Reading- Airline Business Current Issues.
C. Reference- Doganis, Rigas, (2006). The Airline Business (2nd ed.). New York: Routledge.