102年第2學期-6775 餐旅消費者行為 課程資訊

評分方式

評分項目	配分比例	說明
Class Participation and Attendance	20	If you are absent THREE times throughout the semester without a legitimate reason, you will be penalized with FIVE point deduction off your final grade.
Group Presentation	30	Candidates, who attempt to view the papers of the other candidates, or disturb other candidates in any way, will result in the withdrawal of the test paper and zero points given for the test(a).

教育目標

Upon successful completion of this course, students will be able to: - determine the content and marketing importance of consumer behavior predispositions - enhance the knowledge of buying decision process of consumers into marketing approach - select the proper model of consumer behavior for specific marketing decisions - find substantial differences in consumer behavior among consumers and to project them into marketing orientation

課程概述

Consumer Behavior Today focuses on the varied topics related to consumer behavior with particular focus on the contemporary issues of consumerism, marketing, and social media. The course introduces a wide range of behavioral concepts, and explores the strategic implications of customer behavior for marketers. The course challenges students to explore the realities and implications of buyer behavior in traditional and e-commerce markets. Key to the course is demonstrating how an understanding of buyer behavior can help to improve strategic decision making. This module is designed about a subset of behaviors - the psychology and sociology of human behavior as it relates to consumer decision making and action. Shopping, buying, and consuming goods and services that deliver desired benefits is a major focus for the hospitality industry. Understanding what benefits consumers are seeking and how they make decisions, shop, buy, and actually consume helps marketers develop and carry out more effective marketing strategies: target marketing, product strategy, price strategy, place strategy, and promotion strategy. Upon successful completion of this course, students will be able to: - determine the content and marketing importance of consumer behavior predispositions - enhance the knowledge of buying decision process of consumers into marketing approach - select the proper model of consumer behavior for specific marketing decisions - find substantial differences in consumer behavior among consumers and to project them into marketing orientation

基本資料

選修課，學分數：0-3
上課時間：四/2,3,4[會議室]
修課班級：餐旅碩1,2
修課年級：年級以上
選課備註：M207-3上課

參考書目

• 尹章華 (2001)，旅館餐飲法律實務，永然文化出版公司, I S B N：9574851095, 02-23460809
• Morris, Cournoyer & Marshall( 2008 ) 7th Ed., Hotel, Restaurant, and Travel Law: A
Preventative Approach