104年第2學期-2565 航空服務管理 課程資訊

評分方式

評分項目	配分比例	說明
Class Participation and Attendance	30	Participation in classroom activities.
Group Presentation	20	Students will sign up to deliver a 15 minute overview of individual airline case study. Extended paper report due within two weeks of course completion. Details regarding the format of this assignment and its essential requirements will be distributed in class.
Mock Interview	20	Students will practice a mock job interview with airlines employees. A mock interview will not only help you perfect your technique, but it will also allow you to get valuable feedback and coaching on your performance.
Mid Term	20	Cheating will not be tolerated during testing. Candidates, who attempt to view the papers of the other candidates, or disturb other candidates in any way, will result in the withdrawal of the test paper and zero points given for the test(a).
Homework/ Assignment	10	Pre-course assignments base on the weekly literature

教育目標

This program is designed to fulfill the needs for those who are seeking to obtain a job position in Aviation Industry. The key of this module aims to help students to bridge the gap between the industry demand and professional with the global knowledge of aviation industry. This module provides perceptive knowledge of the flight service, ground handling service, air passenger service in order to develop the entry level skills to the aviation industry. Students will obtain a better understanding of the current development of global aviation industry after completion of this course. Additional, this course will guide to the basic student will need to cover to plan and practice a job interview. Good preparation is essential to a successful job interview. The course is to be delivered using two main methods that are lecture-based as well as student discussion. The first two hours of each class are lecture-based, while the last hour is designated for student discussion. Discussion topics are centered on the issues being taught in the class as well as aimed at monitoring your progress on the event preparation.

課程概述

This program is designed to fulfill the needs of those who are seeking to obtain employment in the Aviation Industry. The key of this module aims to help students to bridge the gap between the industry demand and professional skills with the global knowledge of aviation industry. This module provides perceptive knowledge of the in-flight service, ground handling service and air passenger service in order to develop the entry level skills to the aviation industry. Students will obtain a better understanding of the current development of the global aviation industry after completion of this course.

基本資料

選修課，學分數：0-3
上課時間：二/2,3,4[M106]
修課班級：餐旅系3,4
修課年級：年級以上
選課備註：不開放推廣部隨班附讀 。英文授課，本課程為英文畢業門檻替代課程

參考書目

A. Textbook- Lu, Chiang-Chuan and Kuo, Ming-Long (2009) “Air Transpiration Service
Management”, Hua- Li Book Inc. Taiwan.
B. Reading- Airline Business Current Issues.
C. Reference- Doganis, Rigas, (2006). The Airline Business (2nd ed.). New York: Routledge.