104年第2學期-6818 餐旅營運管理研究 課程資訊
課程分享
選課分析
本課程名額為 15人，已有13人選讀，尚餘名額2人。
評分方式
| 評分項目 | 配分比例 | 說明 |
|---|---|---|
| Paper reading and comprehension | 30 | Reading comprehension & oral presentation (I) 20% Ppt quality 10% |
| Midterm exam | 25 | |
| Final exam | 25 | |
| Class attendance and participation | 5 |
授課教師
郭振峰教育目標
This course is designed for graduate students to learn hospitality operations management. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence of hospitality operations management.
課程概述
This course is designed for graduate students to learn service operations management. Many examples and cases are related to hospitality. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence.
課程資訊
基本資料
選修課，學分數：0-3
上課時間：一/5,6,7[M207-3]
修課班級：餐旅碩1,2
選課備註：
教師與教學助理
授課教師：郭振峰
大班TA或教學助理：尚無資料
Office HourOffice hours: Thursday, 13:00-15:00 or by appointment
Office location: M 205-2
授課大綱
授課大綱：開啟授課大綱(授課計畫表)
(開在新視窗)
參考書目
Journal papers
Reference books:
Ball, Jones, Kirk, and Lockwood. Hospitality Operations: A Systems Approach. Continuum. (桂魯代理) (東海圖書館647.94068 H794o 2003 )
Jones, P. Introduction to Hospitality Operations. (桂魯代理)
Fitzsimmons and Fitzsimmons. Service Mangement: Operations, Strategy, Information Technology, McGraw Hill. (華泰代理)
Stevenson . Operations Management. (華泰代理)