Course Description: Operation Management means design, execution, and control of a firm’s operations that convert its resources into desired goods and services, and implement its business strategy. This course is intended to give the non-Operations Management major a good grounding in the terminology of Operations Management and an overall perspective of Operations Management within the context of the organization (the forest, not the trees). The ten decisions, Design of goods & services, Managing quality, Process strategy, Location strategies, Layout strategies, Human resources, Supply-chain management, Inventory management, Scheduling, and Maintenance, are activities required of operations managers. The course is structured around these ten decisions. Throughout the course, we will discuss the issues and tools that help managers make these ten decisions. We will also consider the impact that these decisions can have on the firm’s strategy and productivity. Course Objectives: We have three specific aims: � to provide an overview of operation management � to understand the principles & practice of operation management � to introduce team work in problem solving and help team members to develop and create personal development plans Contents of Teaching: The critical decisions consist of: 1. Service and product design • What product or service should we offer? • How should we design these products and services? 2. Quality management • Who is responsible for quality? • How do we define quality? 3. Process and capacity design • What processes will these products require and in what order? • What equipment and technology is necessary for these processes? 4. Location • Where should we put the facility • On what criteria should we base this location decision? 5. Layout design • How should we arrange the facility? • How large a facility is required? 6. Human resources and job design

本課程的重點在介紹與作業(operations)有關的經營管理問題，並探討各種機能應如何充分配合與發展，以能有效且充分應用人力、材物料及設備，進而生產或提供適質、適量且合乎消費者需求的產品與服務之各種活動。課程內容包括︰預測、作業策略、製程管理與設備配置、品質管理、產品與服務之設計、產能規劃、供應鏈管理、存貨管理及排程、專案管理等單元。

作業管理 第十五版 (Operations and Supply Chain Management 15e)
作者：Jacobs 翻譯：徐淑如
出版社：華泰 出版日期：2017/11/00
ISBN：9789863413660