Production and operations management is concerned with the design, planning, and control of operating systems for the provision of goods and services. The aim of this course is to introduce the nature and characteristics of operating systems in both the manufacturing and service sectors. Moreover, it helps students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches.

Stevenson, W. J. (2021). Operations management (Fourteenth edition, International student edition). McGraw-Hill.