1. To introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. 2. To point out that Total Quality is vital to every organization at every level, not just to manufacturing firms in their production areas. 3. To provide case studies those exemplify the concepts in practice and give students a context for discussing the practical applications of TQM.

1. 品質與策略 楊錦洲編著
2. Managing Quality Integrating the Supply Chain, 4th edition, by S. Thomas Foster