This course is designed to assist students in developing a working knowledge of operations management concepts and technical methods so they can apply them in the healthcare service industry environments. Upon completion of this course, students should be able to get the whole picture of operations processes flow of the healthcare services industry and should be able to appropriate quantitative models for decision-making and analysis of the problems in healthcare services industry.

This course is designed to help students develop a working knowledge of operations management concepts and technical methods, enabling them to apply these skills in healthcare service industry environments. Upon completion of this course, students should be able to get the whole picture of operations processes flow of the healthcare services industry, and should be able to apply quantitative models for decision-making and analysis of the problems in the healthcare services industry.

1. Langabeer, J. R., Langabeer II, J. R., & Helton, J. (2021). Health Care Operations Management: A Systems Perspective. Jones & Bartlett Publishers.
2. Stevenson, W. J., Hojati, M., & Cao, J. (2021). Operations management (p. 182). New York: McGraw-Hill Education.
3. Jacobs, F. R., & Chase, R. B. (2024). Operations and supply chain management. McGraw-Hill.
4.「服務業系統設計與作業管理」，顧志遠、薄榮薇，第四版，華泰文化，2024年