111年第2學期-2227 客房作業管理 課程資訊

評分方式

評分項目	配分比例	說明
Attendance and class activity participance	40
Mid-term group project	30	Delay is unacceptable
Final individual report	30	Delay is unacceptable

教育目標

Draw an organizational chart of the rooms division of a hotel and identify the executive committee members. Describe the main functions of the rooms division departments. Calculate occupancy percentages, average daily rates, and actual percentage of potential rooms. Outline the importance of the reservations and guest services functions. List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments. Prevent and execute hotel risk management (include the nature disaster and disease).

基本資料

必修課，學分數：0-2
上課時間：一/6,7[M132]
修課班級：餐旅系1
修課年級：1年級以上
選課備註：全英語授課。餐旅系學生不得作為英文畢業門檻替代課程。

參考書目

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