98年第1學期-5263 餐飲管理研究 課程資訊

評分方式

評分項目	配分比例	說明
Attendance	5
Classroom discussion	20
Summary report	20
Midterm	25

教育目標

Familiarize students with the major studies in the hospitality areas. Topics include: Management, Human resource, customer relations, Financial Management, Market segmentation, Major statistic analysis, Current trend. Course participants will learn the basic concept of discovering problem and further problem solving through various research methods. Major trends in the industry will also be introduced in class in order to build the bridge between academy and industry.

課程概述

This course contains two major parts: in the first part, you will learn the foodservice categories based on the various types of customers, and the features of management and operation systems will be explored as well. The second part will focus on the structure of the good quality customer service providing. Besides, you will know how significant for employees to solve problems at the crucial moment by managers’ assistance. In the end, the trend and findings of hospitality management research will be discussed.

基本資料

選修課，學分數：3-0
上課時間：一/5,6,7
修課班級：餐旅碩1
修課年級：年級以上
選課備註：M207-3上課 不開放推廣部附讀

參考書目

University Electronic database

1. Academic Search Complete-ACS EBSCOhost

46. Hospitality & Tourism Complete-HTC EBSCOhost

81. SDOL (Science Direct Online)

82. SDOS 電子期刊全文資料庫

83. Social Science Citation Index-SSCI (Web of Science)