98年第2學期-5262 餐旅營運管理研究 課程資訊
本課程名額為 15人，已有9 人選讀，尚餘名額6人。
This course is designed for graduate students to learn hospitality operations management. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence of hospitality operations management.
This course is designed for graduate students to learn service operations management. Many examples and cases are related to hospitality. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence.
Office HourThursday, 10:10-12:00 or by appointment
� Pullman, M. and S. Rodgers (2010). Capacity management for hospitality and tourism: A
review of current approaches. International Journal of Hospitality Management 29: 177-187.
� Reynolds, D. (1999). Inventory-turnover Analysis: its Importance for On-site Food
Service. Cornell Hotel land Restaurant Administration Quarterly, April, 54-58.
� Kimes, S. E. and J. A. Fitzsimmons (1990). Selecting Profitable Hotel Sites at La Quinta
Motor Inns. Inerfaces 20(2): 12-20.
Operations management in the hospitlatiy industry:
� Jones, P. and A. Lockwood (1998). Operations Management Research in the Hospitality
Industry. International Journal of Hospitality Management 17: 183-202.
Jones, P. (1999). Operational issues and trends in the hospitality industry.
International Journal of Hospitality Management 18: 427-442.
� Lockwood, A. (2001). Process Choice, Process Layout and Technology in the Hotel
Industry. Proceedings of the Twelfth Annual Conference of the Production and Operations
� American Dietetic Association (2005). A System Approach to Measuring Productivity
in Health Care Foodservice Operations. Journal of the American Dietetic Association,
� Reynolds, D. and D. Biel (2007). Incorporating satisfaction measures into a restaurant
productivity index. International Journal of Hospitality Management 26: 352-361.
� Reld, R. D. and Riegel, C. D. (1989). Supplier Relations and Selection in the Foodservice
Industry. Journal of Hospitality & Tourism Research 13: 51-62.
� Waiting lines:
� 詹定宇. (2002). 一個多元等待品質量表之發展 管理學報 19(4): 585-614.
Maister, D., Czepiel, J. A. et al. (1985). The Psychology of Waiting Lines. The Service
Encounter, Lexington Books.